Around two-thirds of deal conversations with clients now are related to reducing costs amid macroeconomic uncertainties, which is a complete contrast to the situation in the last three years, said the chief executive at Genpact, one of the world’s top business process management (BPM) companies.
Till about six to seven years ago, up to 70% of the BPM client spending would be skewed towards cost saving with the remaining going into growth,…
